customer service and culture development
Customer service contributes to business success. Understanding both the internal and external customers benefits the organization. Our Senior Consultant will develop a service culture for the organization to embrace. This blueprint is crafted while developing and reviewing your organization’s service SOPs and service training program.
cross-cultural and etiquette programs
In a globalized world like today, front line and management staffs needs to be equipped with not just business etiquette skills but also cross cultural knowledge so they can serve their foreign guests and customers better and encourage repeat business through mutual understanding. Our programs will equip your staffs with the necessary skills and knowledge.
training needs assessment (TNA)
Determine the training needs of your organization through a systematic profiling process or a Training Needs Analysis through questionnaires, observations or focus groups. Special focus is put on client needs at the work site and addresses both long term and short term issues. Mystery Guest surveys can also be used to analyze the training gaps.
design, development and delivery of training
The design and development of our learning materials are specially customized so it meets the needs of our learners so that they learn what needs to be learned and the trainers under us are committed to see the change.
total management services
Developing an employee relations environment to improve satisfaction and morale. This includes staff interviewing and recruitment at all levels of the organization. We partner with industry recruiters to solve your recruitment needs.
audits – mystery guests and diners
Our mystery guests audit reports are comprehensive & coupled with picture proof giving you good valuable insight on what is lacking and what needs to be improved. For confirmed training projects, this service often comes complimentary.
standard operating procedure (SOP) for restaurants
We understand your business functions and processes and write up or revise your existing SOPs to help your operations and business. A well written SOP will ensure smooth operations and service excellence.
on-the-job training (OJT)
We train and coach your managers to become a certified OJT trainer themselves. We believe in empowerment. As part of consultancy services, this can also extend to our consultant managing the OJT calendar and OJT trainers report to him/ her. This cultivates a culture of learning in the organization in the long run.
personal development program (PDP) consultancy
Our Senior O.D consultant takes time to study the competencies of your senior management and manage their development, succession planning and career track. This includes setting up a career development blueprint to follow as part of organizational development and succession planning.