We are a hospitality training and consultancy company based in Singapore that provides specialized training programs, L&D and HR consulting, and solutions. We are ready and well-prepared to support your business needs.
trusted by many
We support and enable customer facing organizations in their goal to deliver excellent customer service.
Providing staff with the skills to meet and greet, build rapport, empathize, handle difficult situations with confidence and tact.
We develop customized training materials and activities to deliver exciting, entertaining and informative training sessions.
We provide expert feedback on service delivery and performance, strengths, weaknesses, improvements and training needs.
discover. grow. succeed.
People provide the competitive edge in any organization
We live in a dynamic world where in order to excel, two of the key aptitudes needed are adaptability and innovation. Training is vital in any organization that aims at progressing and staying ahead of the game. A trained and constantly evolving organization should be the strategy to give one an edge over the competition. We offer our services to different industries and most of our clients come from the APAC region.
We offer a range of Training Programs catered to the Resort business ranging from generic skills, soft skills to technical skills
We offer a range of Training Programs catered to the Hotels business ranging from generic skills, soft skills to technical skills.
We offer a range of Training Programs catered to the Restaurant business ranging from generic skills, soft skills to technical skills.
retail and FMCG
We offer a range of Training Programs catered to the Retail business ranging from generic skills, soft skills to technical skills.
Imelda is a power girl. She single-handedly curated, detailed & delivered our training week including WOW Team Building. Not only she took her time in ensuring all the items were relevant, she also connected very well with our line staff. Thank you Imelda - it was an enjoyable experience & well-worth.
I had the privilege to work with Imelda at the Lily Beach Resort and Spa where Imelda was the Chief Trainer for the new hired staff for the new resort. Her enthusiasm and passion for training impressed me tremendously. Her professionalism and a true passion to achieve results were second to none.I would certainly recommend Imelda's expertise to any organisation that would require a true professional who can really deliver.
Imelda is a very warm and passionate trainer. Being fun and creative, she was able to engage the participants in the classroom well. She is willing to share her knowledge and extend a helping hand to those around her.
I have worked with Imelda on several training projects in Singapore as well as in the region. Her passion and powerful influence in the classroom simply blew me away, especially in topics like customer service and Go the Extra Mile related topics. Her dedication to her students and clients are unparalleled. She is certainly an asset to any firm who engages her training and consulting services.
Imelda is one individual whom I can confidently say, who is extremely passionate and a true blue HR person, always with the best intentions and goodwill of each employee. Her genuine approach and warm smile always makes people feel at ease and assured that she is always there for them. I truly appreciate and respect her for her beliefs and dedication to the organisation she is with.